SERVICES – İstanbul Group

A team of specialists is available at all times in order to meet the standards of the most demanding customer by providing services that range from crew and passenger turnarounds, transfers and hotel bookings to assistance to cruise and cargo ships thus offering a qualified service to any kind of travelers. Moreover, the Passengers Ship Division offers complete assistance to the ship, her guests and her crew during her call at our ports from fly + cruise, to tour planning and pre/post-cruise packages. Technical requirements and any kind of supplies can be coordinated by our staff. The assistance of our ground operator department, and the longstanding relationship with all authorities, allow us to smoothly operate all turnarounds and shipping of goods.

We are specialized in all kinds of custom clearance operations and able to arrange storage and delivery of goods to both passenger ships and the relevant Cruise Companies offices abroad.

Services available: Port agency services, liner agency services, ship chandelling, bunker and supplies, forwarding services

Liner
Freight forwarding
Tanker
Cruise
Bulk
Project cargo

Towage
Naval / military
Shipyard attendance
Stevedoring services for ro-ro vessels
Medical and technical assistance for the insurance sector
P & I Correspondent services.

Crew Travel Service Management holds a strong experience of 30 years in crew assistance with thousands of smooth crew turnarounds and transfers. However, it may happen that “special cases” have to be arranged for. These cases include transferring crew with psychiatric or psychological problems from ship to their country of origin or handling disembarkation and repatriation in case of health problems, attendance for stowaway formalities with consulates and immigration officers.

Our specialized services to ship’s owners & crew in Turkey are available 24/7, 365 days a year, and include a full range of services provided at any Turkish airport and seaport. Our company provides assistance for immigration formalities to transit, arriving or departing crew members at any Turkish airport and seaport. All problems and queries are handled promptly to avoid delays. A Meet & Greet service at any Turkish airport and seaport is available upon request and efficient private transfer services with experienced team members can be arranged.

Additionally, other services can be provided such as: transport from Airport/Seaport to complete crew turnaround by A/C vehicles, smooth crew turn around services to/from ship ensuring minimum additional expenses with the availability of Sedan Minivan/Midivan/Bus service.

Thanks to our long-lasting professional experience in this field we can guarantee suitable hotel accommodation booking, payment in all ports & airports, car rentals at the best available rates, travel arrangements, private and customized tour arrangements (upon personal request), seaman’s ticket, crew activities, sports and event organization (Basketball, Football, aqua park, golf i.e).

Furthermore our passion for excellence enables our company to provide the utmost level of special medical assistance & hospital visits, repatriation formalities, medical and hospitalization requirements arranged quickly and with reliable resources thus saving time and money, certified drugs & alcohol testing services with international seamen clinics in Turkey, worldwide hand carry courier, clear and transparent D/A at competitive rates.

All this and more is at Crew Service Turkey Management.

The Professional I.M.S. team, under the umbrella of our mother-company, ISTANBUL GROUP (Istanbul Tourism Shipping and Trade Inc), provides medical services and assistance to your guests and crew members in Turkey according to their specific needs, ensuring that every possible comfort is provided to the patient during treatment. IMS has also extended its services to international guests that are not cruise passengers. Our specialized personnel include experienced and efficient doctors, fluent in English, French and German, who operate in and around the most popular cruise ports in Turkey, such as Istanbul, Izmir, Ankara, Antalya and Kusadasi, and are of course available 24/7.

In striving to provide the best possible medical assistance we carefully select healthcare facilities by paying specific attention to technology and hygiene. We work with a network of healthcare providers that includes the best hospitals and clinics in the country. From the seamen’s pre check ups to esthetics such as hair transplantations, IMS is ready to serve with any kind of needs of their guests with the best hospitals in Turkey.

Our mother-company has successfully operated in the Cruise Shipping, Travel Agency and Logistic sector for many years and specializes in medical handling for guests and crew. We currently provide many world-renowned cruise lines with the services listed. The company’s headquarters are located in Istanbul with branch offices in Izmir and Kusadasi. In addition, we have representatives in all Turkish ports, thereby enabling us to provide a high standard of emergency or first-aid medical service both along the coast and across the whole country. Additionally, we provide home medical treatment options for Turkish crew disembarking for medical reasons in Turkey or abroad, a service which we have in fact been offering for many years. Furthermore, within the framework of our mother-company, a high-level shipping and travel sector operator, we are able to offer our customers a comprehensive PEME medical assistance package upon request.

We would be delighted to work with your esteemed company by providing you with first class medical assistance in Turkey. We will spare no effort in order to provide you with our best services and assistance. Looking forward to a mutual and effective cooperation, we remain at your full disposal.

Founded in February 2002, Alia Journeys is the result of experience and qualifications gained by its founders throughout over 30 years of working in professional guiding as well as working as an executive of Land Operations within tourism, cruise ship industry and shipping fields.

Through the years we have created a team that has creativity and professionalism to fulfill the requests of our guests at the highest standards. Our number one aim is always to have a guest with full satisfaction with a smile on their face as they leave our country. Customized and scheduled programs including hotel reservations anywhere in Turkey, tours, shore excursions, sightseeing, yacht rental, car and limousine service, domestic and international flight bookings, multilingual guides as well as all kinds of individual services to our travelers are available.

We prefer one kind of program: tailor-made. This is what we like and what we are good at, because we know that the best trips are the ones which are made just for you. Your trip is carefully designed by our team which is committed to excellence. We know that the difference is in details. That is why we work so hard when designing a tour from scratch according to your likings, interests and expectations.

We love what we do and it shows through our work. We enjoy taking our guests through the wonders of the Ottoman Sultans in Istanbul, the city between East and West, as well as through the art, architecture and history of the Anatolian peninsula from the most ancient civilizations until modern times.

We will make sure to make every day of our guest’s stay in Turkey a very special occasion; excellent food, breathtaking landscapes, traditional entertainment and local folklore ranging from the famous belly dancing to the making of beautiful and world famous handicrafts of Turkish Culture are just a few to enhance your holiday in Turkey.

We invite you to contact us to design your very own trip in Turkey, using our guidance and knowledge.